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Frequently Asked Question
[/vc_column_text][vc_empty_space height=”30px”][dt_sc_tabs style=”frame” class=”type1 inherit”][dt_sc_tab icon_type=”fontawesome” title=”Appointments” tab_id=”def1451040852-1-10″ icon=”fa fa-user”][dt_sc_toggle_group style=”frame” class=”inherit”][dt_sc_toggle title=”How do I book an appointment?”]You can book an appointment by telephone on 01484637981 or online[/dt_sc_toggle][dt_sc_toggle title=”How long are the appointment”]Each appointment is tailored to your individual treatment needs. Please click here for more details.[/dt_sc_toggle][dt_sc_toggle title=”Do I need to pay a deposit to book the appointment?”]No, but we will usually require credit card details to secure the appointment. Your credit card will not be charged at this stage[/dt_sc_toggle][dt_sc_toggle title=”What if for some reason I am unable to attend the appointment?”] No worries, just cancel at least 24 hours before your appointment. Cancellation notices less than this period will incur a surcharge of £10.00. Patients who had not given any cancellation notice and did not turn up for the appointments will be charged £40.00[/dt_sc_toggle][dt_sc_toggle title=”Are follow-up appointments free?”]The quick follow-up appointments after a procedure to ensure everything is okay are usually free. Additional procedures done during the follow-up may incur a charge.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab icon_type=”fontawesome” title=”Cosmetic Injections” tab_id=”1451041202930-1-1″ icon=”fa fa-eye”][dt_sc_toggle_group style=”frame” class=”inherit”][dt_sc_toggle title=”How long will the procedure take?”]Depends on your individual treatment needs. Click here to see the approximate duration of each treatment[/dt_sc_toggle][dt_sc_toggle title=”Are these injections usually painful?”]Botulinum toxin injections are done using a very fine needle with minimal pain from the initial scratch at the needle entry points.
Dermal fillers are more uncomfortable especially around the lips. For this reason we usually freeze the skin with a local anaesthetic prior to treatment.[/dt_sc_toggle][dt_sc_toggle title=”What should I expect after the procedure?”]There will be some mild initial bruising and swelling. These should settle within a few days. Skin infection is a rare possibility. But our experienced doctors will discuss all of these with you during the initial consultation and consent.
You will also be provided with post treatment advise[/dt_sc_toggle][dt_sc_toggle title=”When can I return to work?”]Usually same day. Unless you have cheeky colleagues then may be the next day![/dt_sc_toggle][dt_sc_toggle title=”Will my NHS GP be informed that I have had a cosmetic procedure?”]Your confidentiality is important to us so we would not inform our NHS GP unless you specifically want us to. However, if during your assessment we discover any serious medical issues or we have had the need to prescribe you medication which we think your GP should be aware of, we would advise that your GP be formally informed in writing. But even in these circumstances we would not divulge to your GP the details of your cosmetic treatment.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab icon_type=”fontawesome” title=”Laser aesthetics and treatments” tab_id=”1451041218590-2-2″ icon=”fa fa-paint-brush”][dt_sc_toggle_group style=”frame” class=”inherit”][dt_sc_toggle title=”What is a patch test”]This is an important test done to see how your skin would react laser. It is a must-do to enable us to detect any possible reactions and tailor the laser treatment to your individual skin. It is best done during the initial consultation.
We charge a non-refundable fee if £25 for the patch test.[/dt_sc_toggle][dt_sc_toggle title=”How does laser/IPL treatment work?”]Light energy is applied to the skin where it is readily absorbed by blood vessels, heating them to a point where they are destroyed. Following treatment, the vessels quickly clear as they are reabsorbed by the body, leaving little or no trace of the original lesion. [/dt_sc_toggle][dt_sc_toggle title=”How is the treatment carried out?”]
The light applicator is placed on the skin and a short pulse of light is released. The applicator is moved to the neighboring area and the process is repeated until the entire area is treated. During treatment, protective eyewear will be provided.
[/dt_sc_toggle][dt_sc_toggle title=”How does the treatment feel?”]
Treatment is mildly uncomfortable but there is no need for anesthesia and the procedure is actually quite quick. Sensations vary but most describe it as a very quick hot pin prick.
[/dt_sc_toggle][dt_sc_toggle title=”How many sessions of treatment will I need?”]
This depends on the condition and the size of the area requiring treatment. Most patients would require on the average 6-8 half-hour sessions spaced 4-6 weeks apart. Please click here to see average treatment courses for each condition.
[/dt_sc_toggle][dt_sc_toggle title=”What are the side effects of laser treatment?”]
There may be some slight redness and swelling afterward which should settle within a few hours.
[/dt_sc_toggle][dt_sc_toggle title=”Am I suitable for laser/IPL treatment?”]
Treatment is suitable for most people. Best results are obtained for those with fair skin, and there is less chance of side effects. Prior to treatment, you must first undergo a consultation where details about your medical history are obtained in order to confirm suitability.
[/dt_sc_toggle][dt_sc_toggle title=”Are there any side effects?”]
Treatments are usually painless. After treatment, the area may feel warm for a few hours. Rarely, some delicate skin areas such as the cheeks or décolleté can be red and slightly swollen for up to 48 hours. Though very rare, there is a chance a small blister may form and there could be temporary lightening or darkening of the skin.
Our medical-grade laser machine and components are from Lynton Lasers, a UK-based world leader in innovative laser machines, and are very safe.
[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”General” tab_id=”1501735137628-3-0″][dt_sc_toggle_group style=”frame”][dt_sc_toggle title=”When are your opening time?”]We are open Monday – Friday 10 am – 8pm, and Saturdays 9am – 1pm[/dt_sc_toggle][dt_sc_toggle title=”Do you have free parking”]Yes, parking is free at Independent House. Best parking lots for easy access to the New-wing are 52 – 58 just in front of the entrance to Independence House[/dt_sc_toggle][dt_sc_toggle title=”How do I pay for my treatment”]We have partnered with Global Pay for safe secure payments with credit or debit cards using a wireless card reader
Payment will be required at the end of each procedure or treatment at the Reception Desk.
Cash payment is also acceptable.[/dt_sc_toggle][dt_sc_toggle title=”Is the initial consultation free?”]If you decide to go ahead with the procedure then it is free and you will only be charged for the cost of the treatment.
If you are not going ahead with the treatment then you will be charged £75 for the consultation[/dt_sc_toggle][dt_sc_toggle title=”Can I leave a compliment or put in a complaint?”]Yes indeed. It is important that we know how our patients feel about our services so we can learn from them. Please email your complements or complaints to feedback@hollybankclinics.co.uk . We would promptly acknowledge receipt of your complement or complaint. We usually discuss all complaints in our monthly meetings and would write to you afterwards. We adopt an open, fair and honest policy when dealing with complaints[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][dt_sc_event_contact_info title=”After Care” icon=”fa fa-life-saver”][/vc_column][vc_column width=”1/4″][dt_sc_event_contact_info title=”Emergency Care” icon=”fa fa-stethoscope”][/vc_column][vc_column width=”1/4″][dt_sc_event_contact_info title=”Ask a Question” icon=”fa fa-question”][/vc_column][vc_column width=”1/4″][dt_sc_event_contact_info title=”Talk to our Doctor” icon=”fa fa-user-md”][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”100px”][vc_column_text el_class=”aligncenter”][dt_sc_separator]
Any More Queries ?
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